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Customer Service

We accept PayPal that has various payment options.
We use PayPal (a secure payment process) that accepts various payment options.

cards

Our simple wrapping service is complimentary.
If you wish to request the wrapping service, please check this page.

In order to shop at Tokyo Kitsch, you need to create a account.
SSLWe use "SSL(Secure Sockets Layer)" when you input your personal information for securing your security and preventing those information are intercepted or falsified.

【For First Time Users】

In order to shop at Tokyo Kitsch, you need to create a account. Please remember that it is your responsibility to keep your user ID (E-mail) and password safe and secure.

【For Registered Users】

If you have registered Tokyo Kitsch account already, please enter your user ID (E-mail) and password to login and complete your payment process.
If you forget your Tokyo Kitsch user ID's password, please refer to this URL below.
Forgot your password?

We only ship to one address per order. If you wish items to be delivered to several different addresses, a separate order for each address must be placed. Or you must deliver items yourself after all items are delivered to you.

【Shopping from abroad (except Japan) Shipping to Abroad (except Japan)】

We use EMS (Express Mail Service) or International ePacket for international shipping.
EMS is a Japan Post airmail service that is fast and reliable (with tracking numbers).
Some restrictions may apply to certain country/areas.
International ePacket is also a Japan Post airmail.It is cheaper than EMS and is sent by airmail to all the world destinations.Your order will arrive approximately 7-14 days after the shipping with small amount of garantee.
Please refer to URL below for more detailed information of EMS services
EMS Services : http://www.post.japanpost.jp/english/index.html

Delivery charges are not included in the product prices. Shipping cost varies depending on the weight and the destination. Please refer below.

【 EMS 】

weights Asia Oceania/ North America/ Middle America/ Middle and Near East Europa South America/Africa
0.5lbs(500g) 1,400Yen 2,000Yen 2,200Yen 2,400Yen
1lbs(1kg) 1,540Yen 2,180Yen 2,400Yen 3,740Yen

【 International ePacket 】

weights Asia Oceania/ North America/ Middle America/ Middle and Near East Europa South America/Africa
0.5lbs(500g) 530Yen 560Yen 560Yen 580Yen
(100g) 580Yen 635Yen 635Yen 685Yen
(500g) 980Yen 1,085Yen 1,085Yen 1,525Yen
1lbs(1kg) 1,480Yen 1,985Yen 1,985Yen 2,575Yen

Shopping from Abroad (except Japan)

Duties and taxes may be charged to you on certain items and vary by country.Please check the customs regulations of your own country and make payment yourself.

Items less than $200 USD.

You should not have trouble importing these items, but check customs rules for possible restrictions that vary by country.

Items more than $200 USD.

You importing higher-dollar-value items for personal use may have to pay a duty or tax. The amount of the duty, if any, depends on the type of item and its value. Some items can be imported without paying any duty at all.

exchange rates

We make every effort to ship out all in-stock item(s) within 3 business days of your order. For more detailed information, please refer to "Delivery" section in each product page.

Shopping Guide


■お支払い方法について

・銀行振込 / クレジットカード / 代金引換
※銀行振込・郵便振込はお振込み時に必要金額をご負担下さい。


【対応クレジットカード】
ソリューション画像

※「郵便振込」では、土、日、祝日をはさみますと確認にお時間をいただくことになります。お急ぎの場合は他のお支払方法をお選び下さい。

■お問い合せ先

お問い合せは、E-mail・TELにて承っております。
E-mail:info@tokyokitsch.com
TEL : 03-5832-9218
※お電話は11時~17時まで承りますが、E-mailのご連絡をおすすめ致します。なお定休日の火曜日はお電話にでられません。

■送料について

●買い上げ金額10,000円以上で送料無料!!
●宅配便 648円~1,878円 詳細はコチラから
●クリックポスト 180円
※「送料180円」とマークがある商品に関しては、
クリックポストをお選びいただけます。
海外発送も承っております。

■発送日について

商品の発送は在庫がある場合ご注文日より2〜3日以内に発送いたします。なお、火曜日は定休日となり発送ができません。

■返品・交換について

・お客様のご都合による返品に関しましては、一切お受けしません。但し、こちらの過失による返品につきましては商品到着後5日以内にE-mailまたはTELにてご連絡ください。

・出荷の際には、汚れ、破損等入念にチェックしたのち出荷しておりますが、万が一、発送中の破損、不良品、あるいはご注文と違う商品が届いた場合の商品交換時の送料等はこちらが負担いたします。

・お客様のご都合によるご返品・交換については、お受けいたしかねます。

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