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Shipping & Returns


* Shopping from abroad (except Japan) Shipping to Abroad (except Japan)
We use EMS (Express Mail Service) for international shipping.
EMS is a Japan Post airmail service that is fast and reliable (with tracking numbers).
Some restrictions may apply to certain country/areas.
Please refer to URL below for more detailed information of EMS services.

EMS Services : http://www.post.japanpost.jp/english/index.html

Delivery charges are not included in the product prices.
Please refer below.

* Shipping to Abroad (except Japan)
All International shipments are delivered by EMS (Express Mail Service).
Shipping cost varies depending on the weight and the destination. Please refer to chart below.

weights Asia Oceania/
North America/ Middle America/
Middle and Near East
Europa South America/Africa
900Yen 1,200Yen 1,500Yen 1,700Yen
1,100Yen 1,500Yen 1,800Yen 2,100Yen
1,800Yen 2,400Yen 2,800Yen 3,800Yen

We make every effort to ship out all in-stock item(s) on the same day we receive your order.
For more detailed information, please refer to "Delivery" section in each product page.

In case the item you received is defective, please report it by e-mail, within 10 days after you received it.We will gladly replace the item.
We will let you know the return instructions in our reply via e-mail, so please send us an e-mail to info@tokyokisch.com with your name, order date, item number and reasons for return.

Address : 4-27-7 Nishi-Nippori, Arakawa-ku, Tokyo, Japan, 116-0013
Refund : We will refund the shipping fee you paid for returning your items.

Items that are Not Returnable
We do not accept returns of the following items:
- Any Items that are returned more than 11 days after delivery.
- Any items that have obvious signs of use.
- Any items that were damaged and/or soiled after they have been delivered to you.
- Any items that had specified notes that it cannot be returned.



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